Terms & Conditions

Last updated: 24 September 2026

These Terms & Conditions ("Terms") apply to your use of sattvikspoon.in (the "Website") and to every purchase you make from Sattvic Spoon LLP, trading as Sattvik Spoon, Bengaluru, Karnataka, India ("we", "us", "our"). By using the Website or placing an order, you agree to these Terms. If you don't agree, please don't use the Website. Please read them together with our Shipping & Delivery and Returns & Replacements pages and our Privacy Policy.

1. Eligibility and your account

  • You must be at least 18 years old, or use the Website under the supervision of a parent or guardian, and be able to enter into a binding contract under the Indian Contract Act, 1872.
  • You agree to give accurate, current and complete information (including name, address, pincode, phone number and email) and to keep it updated.
  • You're responsible for keeping your account secure and for all activity under it. Tell us immediately if you suspect unauthorised use.
  • We may suspend or close accounts, or refuse service, where we reasonably believe these Terms have been breached or there is fraudulent, abusive or unlawful activity.

2. Our products

  • Food, not medicine. Our products are foods. Nothing on the Website, our labels, social media or communications is medical, nutritional or health advice, and our products are not intended to diagnose, treat, cure or prevent any disease. If you are pregnant, nursing, managing a medical condition, taking medication or following a special diet, please consult a qualified professional before changing your diet.
  • Allergens. Our cheese spreads contain soy and nuts (cashew); our chocolate spread contains nuts (cashew and hazelnut). Our products are made in a kitchen that handles nuts and soy. Always read the label before eating. If you or anyone you are buying for has a food allergy or intolerance, it is your responsibility to check the ingredients and decide whether the product is suitable.
  • Vegan and plant-based. Our recipes contain no animal-derived ingredients. We take care with sourcing, but we can't guarantee that raw ingredients from suppliers are free of trace contamination beyond what is declared on the label.
  • The label on the jar prevails. We take care to describe our products accurately. If there's any difference between the Website and the label on the jar you receive, the label applies.
  • Natural variation. Our spreads are made from whole ingredients in small batches, so colour, texture, thickness and taste may vary slightly between batches. The cheese spreads naturally firm up when chilled. These variations are not defects.
  • Images. Product and recipe photos are for illustration. Photos marked "serving suggestion" show dishes made with our products and other ingredients that are not included.
  • Storage and handling. Our products contain no preservatives. You must refrigerate them at 0–4°C on arrival, not leave them out of the fridge for more than 6 hours in total, use a clean, dry spoon, and consume within 15 days of opening (or as stated on the label). We are not responsible for spoilage, illness or loss arising from storage or handling contrary to these instructions or the label.

3. Prices and payment

  • All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise. Delivery charges are shown at checkout before you pay.
  • Payment is taken in full when you place your order, through the secure payment options shown at checkout (for example UPI, cards, net banking and wallets, processed by our payment partner). We do not store your card details.
  • We may change prices, products and offers at any time. Changes won't affect orders we've already confirmed.
  • If a product is listed at an obviously incorrect price or with incorrect details because of a typographical, technical or system error, we may cancel the order even after confirmation and will return any amount paid.
  • Discount codes and offers are subject to their stated terms, can't be exchanged for cash, and may be withdrawn or refused where misused.

4. Orders

  • Your order is an offer to buy. A contract is formed only when we confirm your order by email.
  • We may decline or cancel any order (in full or in part), including where a product is unavailable, the delivery address or pincode is outside our delivery area, the minimum order value isn't met, information provided is incorrect, quantities appear intended for resale, or we suspect fraud or misuse. If we cancel an order you've paid for, the amount paid for the cancelled items is returned to your original payment method.
  • Our products are for personal and household consumption. Commercial resale requires our prior written consent.

5. Delivery

We deliver to selected pincodes in Bengaluru, Mumbai and Hyderabad. Delivery charges, minimum order values and timelines are set out on our Shipping & Delivery page. Delivery timelines are estimates. Risk in the products passes to you on delivery to the address you provide. Please ensure someone is available to receive perishable goods; we are not responsible for products left uncollected or spoiled because of an incorrect address, phone number or unavailability at delivery.

6. Returns and replacements

For hygiene and food-safety reasons we don't accept returns of delivered products. Replacements are considered case by case as set out on our Returns & Replacements page. Requests must be made within 24 hours of delivery with supporting photos or video. Nothing in these Terms affects your statutory rights under the Consumer Protection Act, 2019.

7. Fair use, fraud and misuse

You agree not to:

  • place fraudulent orders, use payment methods you're not authorised to use, or make false or bad-faith claims about damaged, missing or defective products;
  • tamper with, alter or contaminate any product, or submit claims about products that have been tampered with after delivery;
  • raise unjustified payment chargebacks or disputes for orders that were delivered as described;
  • misuse discount codes, create multiple accounts to exploit offers, or buy for unauthorised resale;
  • harass, threaten or abuse our staff or delivery partners;
  • copy, scrape, reverse-engineer or interfere with the Website, introduce malware, or attempt to gain unauthorised access to our systems.

Where we reasonably suspect any of the above, we may refuse or cancel orders, refuse replacements, suspend accounts, retain relevant records, report the matter to our payment partner or the appropriate authorities, and take legal action to recover losses.

8. Reviews, comments and content you share

  • Reviews and comments must be honest, based on your own experience, and must not be defamatory, misleading, offensive, discriminatory or unlawful, or make health or medical claims about our products.
  • By posting a review, tagging us or sending us content, you allow us to use, reproduce and display it (with your name or handle) on the Website and our social media, free of charge. We may edit for length or remove content at our discretion.

9. Intellectual property

All content on the Website, including the Sattvik Spoon name, logo, tagline "Fuel Right, Feel Bright", label and packaging designs, recipes, text, photos and graphics, is owned by or licensed to Sattvic Spoon LLP and protected by law. You may not copy, reproduce, modify or use it for commercial purposes without our prior written consent.

10. Limitation of liability

  • We're responsible for supplying products that match their description and are fit to eat when stored and consumed as instructed.
  • To the fullest extent permitted by law, we are not liable for: (a) allergic reactions to ingredients declared on the label; (b) spoilage, illness or loss caused by storage, handling or consumption contrary to the label or these Terms; (c) indirect, incidental, special or consequential losses, or loss of profit, business or opportunity; or (d) delays or failures caused by events beyond our reasonable control.
  • Our total liability in connection with any order is limited to the amount you paid for that order.
  • Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Indian law.

11. Indemnity

You agree to indemnify Sattvic Spoon LLP, its partners and staff against claims, losses and costs (including reasonable legal fees) arising from your breach of these Terms, your misuse of our products or the Website, or your violation of any law or the rights of a third party.

12. Events beyond our control

We are not responsible for delays or failure to perform caused by events beyond our reasonable control, including natural disasters, extreme weather, epidemics, government action, strikes, transport or courier disruptions, power or internet outages, or supply shortages.

13. Third-party services and links

Payments, delivery, WhatsApp, Instagram, X and other third-party services are provided by those parties under their own terms. We are not responsible for their content, availability or practices.

14. Privacy

We handle your personal information as described in our Privacy Policy.

15. Changes to these Terms

We may update these Terms from time to time by posting the revised version on this page. The version in force when you place an order applies to that order.

16. Governing law and disputes

These Terms are governed by the laws of India. We encourage you to contact us first so we can try to resolve any concern quickly. Any dispute that can't be resolved amicably within 30 days is subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka.

17. General

If any part of these Terms is found invalid or unenforceable, the rest remains in effect. Our not enforcing a right doesn't waive it. These Terms, together with the pages and policies referred to above, are the entire agreement between you and us about your use of the Website and your purchases.

18. Contact and grievances

Sattvic Spoon LLP, Nikoo Homes 1, Kannuru, Bengaluru, Karnataka 560064, India. FSSAI Lic. No. 11225331001751.
Email: sattvikspoon@hotmail.com · Phone: +91 63603 18978

In line with the Consumer Protection (E-Commerce) Rules, 2020, complaints can be raised with our Grievance Officer at the email or phone number above. We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.