We want every jar to reach you just as it left our kitchen, and we take every concern seriously.
Returns
Our spreads are fresh food made without preservatives. For hygiene and food-safety reasons, we don't accept returns of delivered products.
Replacements
If something isn't right with your order, we'll look into it and, where appropriate, send a replacement. Replacements are decided case by case, for example when a jar:
- arrives broken, cracked or leaking
- has a damaged or tampered seal or lid
- is the wrong product, or is missing from your order
- is past its use-by date on delivery
- has a genuine quality issue when first opened
How to request a replacement
- Contact us within 24 hours of delivery at sattvikspoon@hotmail.com or +91 63603 18978.
- Share your order number and clear photos or a short video of the jar, label and packaging. An unboxing video helps us resolve damage claims fastest.
- Please keep the jar and its packaging until we've reviewed your request.
We'll acknowledge your request within 48 hours and let you know the outcome after reviewing it.
Keep it cool
Our spreads need refrigeration (0–4°C) to stay fresh and taste their best. A few hours out of the fridge, while serving or on your way home, is fine, but please don't leave a jar outside the fridge for more than 6 hours.
When we may not be able to help
- Change of mind, or taste and texture preferences (our cheese spreads firm up in the fridge, which is normal; warm them slightly for a softer texture)
- Jars kept outside the fridge for more than 6 hours in total after delivery, or stored contrary to the label instructions
- Jars opened more than 15 days ago
- Requests made more than 24 hours after delivery
- Orders delivered to an incorrect address or phone number provided at checkout
Your satisfaction matters to us. If you have any concern about your order, please get in touch. We read every message.